Refund and Returns Policy

Ascent Incubator | ascentincubator.com

Effective Date: 02/01/2025
Last Updated: 02/01/2025

Welcome to Ascent Incubator (“we,” “our,” or “us”), a brand and service of Innovation Ascent LLC, headquartered at:

📍 Innovation Ascent LLC
867 Boylston St, 5th Floor, Suite 510
Boston, MA 02116, United States

This Refund and Returns Policy governs all payments, subscriptions, and refund requests made through www.ascentincubator.com (“Website”) and participation in the Innovation Ascent Incubator Program (“Program”).

By enrolling in the Program and using our services, you agree to this Refund and Returns Policy and our Terms and Conditions.

1. General Refund Policy

1.1 No Refunds for Digital Products & Services

Ascent Incubator offers digital educational services, including:

  • Online courses and learning materials
  • AI-powered business tools
  • Mentorship and coaching sessions
  • Investor readiness training

🚨 All payments for digital services are final and non-refundable, except in the cases outlined in Section 2.

2. Refund Eligibility

Refunds may be granted only under the following conditions:

✅ Technical Issues Preventing Access

  • If a system failure on our end prevents access to the Program for more than 7 consecutive days, you may request a partial refund or an extension of your subscription.

✅ Duplicate Payment Errors

  • If you were charged multiple times for the same subscription, we will refund the duplicate transaction.

✅ Unauthorized Charge Due to Billing System Error

  • If you were charged incorrectly due to an error in our billing system, we will issue a refund for the incorrect charge.

To request a refund under these conditions, email billing@ascentincubator.com within 7 days of the charge.

🚫 Refunds will NOT be granted for:

3. Free Trial & Subscription Cancellation

3.1 Free Trial Period (First 30 Days Free)

  • Ascent Incubator offers a 30-day free trial for new participants.
  • After the trial, users will be automatically charged $30 per month unless they cancel before the trial ends.
  • No charges will be refunded after the billing cycle begins.

3.2 How to Cancel Your Subscription

To cancel, follow these steps:

  1. Log in to your account dashboard on ascentincubator.com
  2. Navigate to “Manage Subscription”
  3. Select “Cancel Subscription” before the next billing cycle
  4. Receive a confirmation email of cancellation

🚨 Cancellations take effect at the end of the current billing period; users will retain access until then.

For more details, refer to our Terms and Conditions.

4. One-Time Purchases (Courses, Digital Content, and Services)

🚫 No refunds will be issued for one-time digital content purchases if:

  • The content has been accessed or downloaded.
  • The purchase included mentorship, consulting, or AI-powered reports.

✅ Refunds for Technical Failures
If you experience a technical failure that prevents you from accessing purchased content, we will provide:

  • Alternative access to the content
  • Partial refund, depending on the issue

For technical issues, contact support@ascentincubator.com.

5. Disputed Charges & Chargebacks

🚨 Unauthorized chargebacks or disputes may result in account suspension.

To resolve payment issues:
✅ Contact billing@ascentincubator.com before initiating a chargeback.
✅ If an unauthorized chargeback is filed, we reserve the right to:

  • Terminate access to all Ascent Incubator content.
  • Report fraudulent chargebacks to relevant authorities.

6. Special Circumstances for Refunds

We understand that extraordinary circumstances may arise. If you have an emergency situation (e.g., medical emergencies, extreme financial hardship), you may request a refund exception by emailing support@ascentincubator.com.

📌 Requests are reviewed case by case and are NOT guaranteed.

7. Data Retention & Account Deletion

If you cancel your subscription or request a refund, your data will be:
📌 Stored securely for compliance reasons (for up to 12 months)
📌 Deleted upon request, unless legally required to retain it

For privacy-related concerns, refer to our Privacy Policy.

8. Intellectual Property & Use of Content

🚨 Refunds will NOT be granted if you have violated the intellectual property rights of Ascent Incubator.

  • All course materials, business frameworks, and AI-powered tools remain property of Innovation Ascent LLC.
  • Users may not resell, redistribute, or replicate Program content.

For full ownership details, read our Intellectual Property and Brand Ownership Policy.

9. Governing Law & Dispute Resolution

This Refund and Returns Policy is governed by the laws of the State of Massachusetts, USA.

In case of disputes:
✅ Users must first attempt resolution through good-faith negotiations.
✅ If unresolved, disputes will be settled via binding arbitration in Boston, MA.
✅ Class-action lawsuits are not permitted.

For full legal terms, see our Legal Disclaimer.

10. Updates to This Policy

Ascent Incubator may modify this Refund and Returns Policy at any time. Changes will be posted on this page, and continued use of our services after updates constitutes acceptance of the revised policy.

11. Contact Information

For billing inquiries, refund requests, or cancellation assistance, reach out to:

📧 Email: billing@ascentincubator.com
🌐 Website: www.ascentincubator.com

Thank you for being part of Ascent Incubator! We are committed to providing the best tools and support for your entrepreneurial journey.